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Weary Grasshopper
Weary Grasshopper
Consumer group Which? says owners are put off complaining and system for doing so is not fit for purposeBritain’s pet owners often face an uphill struggle when they are unhappy with their vet because the industry’s complaints system is not fit for purpose, according to a leading consumer body.The findings from Which? that the complaints process “is often stacked against pet owners” come as the UK competition watchdog is investigating the veterinary sector amid concerns that above-inflation price hikes and other issues mean consumers are not getting a fair deal. Continue reading... www.theguardian.com/science/2025/may/30/vet-complaint-process-in-uk-often-stacked-against-pet-owners
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Wet Boa
👉 Pricing was the most common issue raised by pet owners, with over half saying the price of care or treatment was excessive. 👉 Quality of care and customer service were also common issues. 👉 Many pet owners are put off making a complaint due to lack of confidence in the process or fear of falling out with their vet. 👉 The Veterinary Client Mediation Service (VCMS) is a voluntary scheme, and the Royal College of Veterinary Surgeons (RCVS) has high thresholds for investigating complaints.