The downside to such a reply is that it can just be interpreted as avoiding the issue, being unprofessional or uncaring. Brave, as an example gets this issue as well, fortunately they don't receive anything as extreme beyond petty posts from Reddit. For us then it is a lose-lose and it's better to reply contextually and with the transparent approach than to ignore it when it comes to such people. We have helped keep user's trust and restore trust this way, you may not agree with it but it is better overall... the people who seriously dislike this approach wouldn't be moved with anything we said or who said it. The amount of times people just disregard words including my own as being written by video subject just because they don't like them is strange but a frequent happening. We talk because we like to keep our arms open. GrapheneOS has always worked like this because the modern GrapheneOS exists after a response to a hostile takeover attempt from an abusive company. Users expect us to take such major problems like this as it had been done. We just aren't willing to be let bad actors trample over us like this because this industry in general is full of bad actors and scammers. Having privacy and to be protected isn't just a right but a necessity for safety and wellbeing. Our community and users represent our public image, they lead 90% of the public discussion around us. They shouldnt ever brigade or attack others, and we ban people off our platforms for doing this. But as those representatives they deserve an explanation to such situations too.